Privacy Policy

Your privacy is very important to us. This Privacy Policy explains how Rahn’s Furniture Restoration (“Rahn’s,” “we,” “us,” or “our”) collects, uses, communicates, discloses, and protects personal information about our customers and website visitors (“you,” “your”).

By using our website, contacting us, or engaging our services, you agree to the practices described in this Policy. If you do not agree, please do not use our website or provide us with personal information.

1. Who We Are

Rahn’s Furniture Restoration is a furniture refinishing, repair, and restoration business based in Santa Fe Springs, California. We serve residential and commercial clients throughout the Los Angeles area.

You can reach us at:

• Address: 13729 Carmenita Road, Santa Fe Springs, CA 90670
• Phone: 562-352-0832
• Toll Free: 866-921-4922
• Email: rahnsrefinishing@gmail.com

2. Information We Collect

We collect only the information necessary to serve you and operate our business. Depending on how you interact with us, this may include:

• Contact information: name, phone number, email address, and mailing or service address
• Project information: photos and descriptions of your furniture piece, service history with us, estimates, invoices, and communications about your project
• Payment information: billing address and payment method details processed through our payment providers (we do not store full credit card numbers on our systems)
• Insurance claim information: claim numbers, adjuster contact details, and related documentation when you engage us for insurance-related restoration work
• Website usage information: IP address, browser type, pages visited, referring URL, and general analytics data collected automatically when you visit rahnsfurniturerestoration.com
• Communications: the content of calls, texts, emails, and messages you send us

We collect personal information directly from you when you contact us, request an estimate, book service, or use our website.

3. How We Use Your Information

We use your information for legitimate business purposes, including:

• Responding to your inquiries and providing estimates
• Scheduling and performing furniture restoration services
• Sending service-related communications such as appointment reminders, sample and color approvals, pickup and delivery notifications, invoices, and completion notices
• Processing payments and maintaining project records
• Providing customer support and warranty service
• Improving our services, website, and customer experience
• Complying with legal obligations, including tax and licensing requirements
• Occasional promotional communications, only if you have opted in

We will not use your information for purposes materially different from those stated here without notifying you first.

4. Text Message and Phone Communications

If you provide your phone number, you consent to receive service-related calls and text messages from Rahn’s regarding your project, including:

• Estimate follow-ups
• Appointment scheduling and reminders
• Sample, color, and fabric approvals
• Pickup and delivery notifications
• Invoices and payment reminders
• Completion notices and warranty updates

Message frequency varies by project and is typically 1–10 messages per active project. Message and data rates may apply based on your mobile carrier plan.

To opt out of text messages, reply STOP to any text message you receive from us. Opting out will stop project-related texts and may delay project communications; please contact us by phone or email instead. For help, reply HELP or contact us at 562-352-0832.

Consent to text and call communications is not a condition of purchasing our services. You may always contact us by phone or email in place of text.

We do not share your mobile phone number or SMS opt-in information with third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS consent are used solely to send you the messages described above.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our site. This may include:

• Essential cookies required for the site to function
• Analytics cookies (such as Google Analytics) that help us understand aggregate website traffic and improve the site

You can control cookies through your browser settings. Blocking cookies may affect how the website functions. Our website does not respond to Do Not Track (DNT) signals at this time.

6. How We Share Your Information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers: Companies that help us operate our business, such as payment processors (PCI-compliant), our website host, our email and text messaging platform, our scheduling and CRM software, delivery contractors, and our accountants. These providers are contractually required to use your information only to perform services for us.
• Insurance companies: If you engage us for insurance-related restoration work, we may share project details, photographs, and documentation with your insurance company or adjuster at your request.
• Legal compliance: When required by law, subpoena, court order, or to protect our legal rights, property, or the safety of others.
• Business transfers: If Rahn’s is sold, merged, or transfers assets, customer information may be transferred as part of that transaction. You will be notified if this occurs.
• With your consent: Any other sharing that you have specifically authorized.

We do not share your information with third parties for their own marketing purposes.

7. How We Store and Protect Your Information

We use industry-standard safeguards to protect your information, including secure systems, restricted access to files and records, encrypted payment processing through PCI-compliant providers, and physical security at our facility for paper records.

No method of transmission or storage is 100% secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. How Long We Keep Your Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Active project records: retained during the course of your project and for a reasonable period afterward to support warranty claims and follow-up service
• Financial and tax records: retained as required by applicable federal and California tax laws (typically 7 years)
• Communication records: retained for a reasonable period to support customer service and dispute resolution
• Website analytics data: retained in anonymized form

Project records are typically retained for at least the length of any applicable warranty plus the statute of limitations for related claims under California law. When information is no longer needed, we securely delete or destroy it.

9. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you the following rights:

• Right to know what personal information we collect, use, disclose, and (if applicable) sell or share about you
• Right to access a copy of the personal information we hold about you
• Right to correct inaccurate personal information
• Right to delete personal information we hold about you, subject to legal exceptions (such as records required for warranty, tax, or dispute purposes)
• Right to opt out of the sale or sharing of personal information (we do not sell or share personal information as those terms are defined by California law)
• Right to limit the use of sensitive personal information (we do not collect sensitive personal information as defined by California law)
• Right to non-discrimination for exercising any of these rights

To exercise any of these rights, contact us at rahnsrefinishing@gmail.com or 562-352-0832. We will verify your identity before responding, typically by confirming information you have previously provided to us. We will respond within 45 days as required by California law.

You may designate an authorized agent to make a request on your behalf. We will require verification of the agent’s authority.

10. Your General Privacy Rights

Regardless of where you live, you may:

• Update your information by contacting us at any time
• Request that we delete your information, subject to legal and business record-keeping obligations
• Opt out of marketing communications by replying STOP to a text, clicking unsubscribe in an email, or contacting us directly
• Request a copy of the personal information we hold about you

We will respond to reasonable requests within 30 days.

11. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it. If you believe we have collected information from a minor, please contact us immediately.

12. Third-Party Websites

Our website may link to third-party sites (such as social media pages, review platforms, or partner sites). This Privacy Policy does not apply to those sites. We are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last updated” date at the top of this page. If changes are material, we will provide additional notice, such as posting a notice on our website or contacting you directly. Continued use of our website or services after changes take effect constitutes acceptance of the updated Policy.

14. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: